Reservations in Amadeus must be made on FL flight number. Other GDS, Booking should be booked on W2 flight number.
Tickets should be issued on FL/100 document in Sweden. Accepted card is Mastercard and Visa. In other country issued on W2 Flexflight 365 document.
Class C tickets are refundable if cancelation is done at least 1 hour before scheduled departure.
Procedure of reissue for cases when agent need to rebook on W2 flight which is missing in Amadeus:
Agent creates a new reservation for FL flight for the same route as the original W2 reservation and issues a new ticket for the passenger (new payment). In the new reservation details must be put referring to original reservation with PNR and original ticket number
In order to refund the original ticket on W2 flight agent issue Refund Application via BSP link and inform us via contact firstname.lastname@example.org
If rebook of original fare should be done with fee 300 SEK then refund must be done less this fee (300 SEK per coupon)
- Refund old ticket minus 300:- (C and GOPLUS no fee).
- New reservation on FL flight.